At Fenrise, customer satisfaction is our priority.
Eligibility for Returns
Products must be unused, unopened, and in original packaging
Return requests must be initiated within 7 days of delivery
Certain items (such as personal care or customized products) may not be eligible for return
Return Process
Contact our support team with order details
Once approved, ship the product back as instructed
After inspection, the refund or replacement will be processed
Refunds
Refunds will be processed to the original payment method
Processing time: 7–10 business days after approval
Shipping charges are non-refundable unless the product is defective or incorrect.